ShiBamboo Store

A Complete Bamboo Store

Frequently Asked Questions

Yes it would. But it’s like Bamboo is one of the fastest growing plants in the world. And after cutting it down, it grows back itself that too without fertilizer or water. So using Bamboo is not deforestation but effective utilization of abundance of a material

Yes, we take special care in this department, that’s why all our suppliers deliver the product in completely sustainable plastic-free packaging. Clothing items use a single layer of micron bag outside the product to protect them from rough and tear during shipping . But the bag is completely recyclable and provides no harm to the environment.

No, if you have placed orders from different vendors you will receive it separately in different packages. This is because we are a marketplace and our orders are fulfilled by vendors from different places.

Most of our orders arrive within 3 to 7 days but during festive season or national holidays this may get delayed sometimes. If you don’t receive your order within 7 days please email us at hello@shibamboo.store. We will get back to you right away! 

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.

However, we always want to help so please drop us an email (with your order number) to hello@shibamboo.store, and we’ll try our best to get your order cancelled for you.

If we’re lucky enough to cancel that in time, we’ll process your refund right away.

 

When your item is shipped, we will send you an email with your tracking information. You should receive a tracking number and link to a page where you can track your parcel.

If you need help, give us a shout on email. We’re always happy to lend a hand.

We ship items from different suppliers so they have different Return Policies. However, Faulty (sorry) products can be returned within 20 days after delivery for a refund or replacement. Please ensure that your product is returned to us in its original packaging where possible.  We can’t accept unwanted products after 20 days.

Please note: We only accept returns in case of faulty or damaged products.

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